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Global Technology Leadership, Transformation & Enterprise IT Operations

With over 16 years leading global IT operations, digital transformation programs, and enterprise technology platforms, I specialize in helping organizations scale technology, improve operational performance, and build high-performing teams that deliver measurable business outcomes.
My work focuses on aligning technology, people, and processes to enable growth, resilience, and operational excellence in complex global environments.

Available for executive leadership roles, strategic advisory, and transformation initiatives.

  • Technology & Operations Transformation

    I help organizations modernize their IT operating models, improve service reliability, and scale global platforms supporting thousands of users and mission-critical systems.

  • Enterprise IT Strategy & Governance

    I work with leadership teams to align technology strategy with business goals, strengthen governance, and optimize investment across enterprise platforms and SaaS ecosystems.

  • Program Leadership & PMO Development

    I design and implement Program Management Offices (PMOs) and structured delivery frameworks that enable organizations to execute strategic initiatives with transparency, accountability, and predictable outcomes.

  • Large-Scale Project & Transformation Delivery

    I lead complex cross-functional initiatives, including enterprise platform migrations, ITSM transformations, global infrastructure upgrades, and cloud adoption programs.

  • Global Service Delivery & Operational Excellence

    I design operational frameworks and service management capabilities that improve reliability, reduce incidents, and increase efficiency across global service organizations.

  • Cybersecurity & Digital Workplace Enablement

    I help organizations strengthen security posture while building modern, scalable digital workplaces that enable teams to collaborate and perform at their best.

  • Building High-Performing Teams

    One of my core passions is building strong teams and helping individuals reach their full potential, promoting collaboration, ownership, and a shared commitment to achieving ambitious goals.

$200M

2,000+

50,000+

How I help organizations
Technology Programs Managed

Multi-year strategic transformation initiatives and enterprise technology investments delivered across global organizations.

Servers operated globally

Large-scale distributed infrastructure environments across multiple countries supporting mission-critical systems.

Global Users Supported

Enterprise IT environments delivering reliable technology services across international teams.

Hi, I am Arnaldo

I’m a technology leader with over 16 years of experience helping organizations scale, transform, and operate complex technology environments across global markets. I work with organizations both as an internal technology leader and as an external advisor supporting complex transformation and operational initiatives.

Throughout my career, I have worked at the intersection of technology, operations, and business strategy, leading global IT organizations and transformation programs that support thousands of users and mission-critical platforms across Europe, the Americas, and Asia. My focus has always been simple: building reliable, secure, and scalable technology environments that enable companies to grow and operate at their best.

I currently work as an IT Director, where I lead global IT operations, cybersecurity initiatives, digital workplace platforms, and enterprise SaaS ecosystems. Over the years, I’ve had the opportunity to design and implement large-scale operational transformations, improving service reliability, optimizing technology costs, and building high-performing teams that deliver measurable results.

Beyond technology itself, I’m deeply passionate about building strong teams and helping people reach their full potential. I believe the most successful organizations are built on collaboration, trust, and shared ownership of ambitious goals. One of the most rewarding parts of my work is creating environments where talented people can grow, contribute, and work together to solve complex challenges and deliver meaningful outcomes.

Some highlights from my work include scaling global IT support environments supporting 50,000+ users, reducing operational costs through SaaS optimization and vendor governance, leading enterprise platform migrations to the cloud, and implementing modern IT service management and cybersecurity frameworks across multinational organizations.
Before moving into senior leadership roles, I spent many years working in global service delivery and large outsourcing environments, managing complex multi-vendor ecosystems and supporting enterprise clients in industries such as aerospace, telecom, digital marketplaces, retail, chemicals, banking, and manufacturing.

What drives me most is solving complex operational challenges and turning them into scalable systems and teams that create long-term value for organizations. I’m particularly interested in technology leadership, global operations, digital transformation, cybersecurity governance, and the future of enterprise platforms.

Originally from Brazil and now based in Germany since 2019, I’ve built my career in international environments and enjoy working with diverse teams across cultures and regions.
Outside of work, you’ll most likely find me cycling, exploring new places, or watching great films.

Personal Highlights

  • I am proud to have worked with some of the biggest companies in the world, namely, IBM, Atos, NEC, Whirlpool Corporation, Saint-Gobain, RSA Insurance, DuPont, Yara International, Sumitomo Corporation, Airbus, Toyota, Honda, Vallourec, Delivery Hero, OLX Group (to name a few).

  • Supported Fortune 500 and multinational clients across manufacturing, aerospace, automotive, and digital platforms.

  • Managed large-scale global technology programs with budgets exceeding $200M, delivering complex initiatives across multinational organizations.

  • Supported enterprise environments with 100+ SaaS applications and over 2,000 distributed servers, including mission-critical mainframe platforms.

  • Consistently recognized across multiple organizations for excellence in service delivery, operational leadership, and customer outcomes in complex enterprise environments.

  • Appointed ITIL Ambassador by PeopleCert, representing the global IT Service Management community and advocating operational excellence.

  • Built an international career across 2 continents, working in Brazil and Germany and collaborating with multicultural teams across Europe, Latin America, and Asia.

Service Catalog

Strategic IT Leadership for Growing Businesses
Core Service Areas
Engagement Models
Additional Areas
  • IT Assessments

  • Cybersecurity Audits

  • ERP & CRM Selection

  • Cloud Migration Strategy

  • IT Due Diligence

"I’ve had the pleasure of working with Arnaldo and can confidently say he is one of the most dedicated and reliable professionals I’ve encountered. He consistently approaches every task with a proactive mindset, anticipating needs and taking initiative without prompting. Arnaldo’s commitment to excellence and his dependable work ethic make him a true asset to any team."

Recommendations

Delivery Project Executive - IBM

(Recommendation originally published on LinkedIn)

"Arnaldo is a mature IT leader who was instrumental during our time at DeliveryHero. As a subject matter expert in ITIL, he orchestrated our ITSM adoption from the ground up, maturing our processes with precision. He championed a data-driven culture, building the dashboards necessary to measure operations and drive continuous improvement. Arnaldo doesn't just manage; he leads with a focus on results and strategic growth.
He is a remarkable asset to any organization, and I highly recommend him for his next leadership challenge."

Senior IT Leader - Delivery Hero

(Recommendation originally published on LinkedIn)

"I've had the privilege of seeing Arnaldo's leadership firsthand, and I can confidently say he's a game-changer colleague. As our Enterprise Applications Manager and ITSM Lead, his work was crucial in implementing a Change Management Process that has significantly improved our efficiency and reduced disruptions.
I would say that Arnaldo is a strategic thinker, a skilled communicator, and a dedicated professional. I highly recommend him to anyone seeking a leader who can deliver results. I'm going to miss working with you, Arnaldo! And good luck in your journey!"

IT Automation & Service Manager - Delivery Hero

(Recommendation originally published on LinkedIn)

"Arnaldo is a senior services manager, highly committed to customer satisfaction who follows the best practices of ITIL, Agile and PMP processes keeping up to date in regards to new trends in telecom and IT markets. He´s a passionate person who really loves what he does, respectful and full of energy with lots of potential do drive a services team towards Digital Transformation achievements in any market segment."

(Recommendation originally published on LinkedIn)

Business Developer Executive - NEC

"I had the privilege of reporting directly to Arnaldo Toledo, and his leadership left a lasting impression on me. In a fast-paced industry where it's easy to become solely focused on technology, Arnaldo never lost sight of the most important element: PEOPLE.
He is a true "team keeper." Arnaldo masterfully balances genuine care for each team member's welfare with a clear focus on our strategic direction and goals. He understands that a supported and valued team is the most effective driver of business results.
This people-centric approach is particularly valuable in today's IT landscape, which blends the deep experience of traditional IT professionals with the fresh perspectives of emerging IT talent. Leaders like Arnaldo, who can unite and inspire such diverse groups, are exactly what's needed to create a visible and positive impact on the business, whether in a startup or a large corporation."

Digital Transformation Management Leader - FGS Global

(Recommendation originally published on LinkedIn)

Let’s create something exceptional together.

If you are looking for a technology leader or need support with a transformation initiative, feel free to reach out.